Returns & Exchanges
At Brownie's Mattress Direct, we want you to sleep soundly knowing your purchase is protected by our comfort guarantee and straightforward return process. If your new mattress isn't the perfect fit, we offer a hassle-free exchange or return within our specified trial period.
Initiate Your Request
Contact our customer service team via phone or email within 100 nights of your delivery to start the return or exchange process.
Verification and Assessment
Provide a copy of your original receipt and a few photos of the mattress to ensure it is in clean, hygienic condition as per our policy.
Schedule a Pickup
Once approved, we will coordinate a convenient time for our logistics team to collect the mattress directly from your home.
Refund or Exchange Processing
After the item is received and inspected at our facility, we will issue a full refund to your original payment method or finalize your new mattress exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing