Frequently Asked Questions
Everything you need to know about getting your best night's sleep.
How long does it take for my mattress to be delivered?
Most orders are processed within 2-3 business days. Depending on your location, local delivery typically arrives within 5-7 business days, while nationwide shipping may take up to 10 business days.
Do you offer a sleep trial period?
Yes, we offer a 100-night risk-free sleep trial. If you are not completely satisfied with your mattress after 30 nights of use, you can exchange it or return it for a full refund.
What kind of warranty comes with a Brownie's Mattress?
Every mattress we sell comes with a 10-year limited warranty that covers manufacturing defects and structural issues, ensuring your investment is protected for a decade.
Can I use my existing bed frame or box spring?
Our mattresses are designed to work on most sturdy surfaces, including platform beds, slatted frames, and traditional box springs. Ensure the slats are no more than 3 inches apart for optimal support.
Do you provide old mattress removal services?
Yes, we offer a 'White Glove' delivery service in select areas which includes the setup of your new mattress and the removal of your old one for a small additional fee.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our partners to help you pay for your new mattress over time.